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Privacy Policy

Privacy Policy

1. Introduction

Homestead Lake Country Park ("we," "our," "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website, make enquiries, or engage with our services.

2. Information We Collect

When you interact with Homestead Lake Country Park, we may collect the following types of information:

  • Contact Information: Name, email address, and phone number, typically collected when you make an enquiry, subscribe to a newsletter, or request information.
  • Communication Data: Information contained in any correspondence with us, including emails and phone calls, related to your enquiries.
  • Technical Data: Information collected automatically when you interact with our website, such as your IP address, browser type, operating system, and details about your visit (e.g., pages viewed, time spent on site). This helps us understand website usage and improve your online experience.

3. How We Use Your Data

We use the data we collect for the following purposes:

  • Responding to Enquiries: To provide you with information you request about our park, facilities, and services.
  • Communication: To send you updates, newsletters, and marketing materials if you have explicitly opted in to receive them.
  • Improving Our Services: To understand how our website is used, gather feedback, and enhance our services and visitor experience at the park.
  • Legal Compliance: To comply with any applicable legal or regulatory obligations.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds, as permitted by UK data protection law:

  • Consent: Where you have given us explicit consent to process your data for a specific purpose (e.g., signing up for our newsletter). You can withdraw this consent at any time.
  • Contractual Necessity: Where processing your data is necessary for the performance of a contract with you (e.g., to manage your booking).
  • Legal Obligation: Where we are required to process your data to comply with a legal obligation.
  • Legitimate Interests: Where processing is necessary for our legitimate interests, such as improving our website and services, understanding visitor behaviour, and ensuring the security of our operations, provided these interests do not override your fundamental rights and freedoms.

5. Data Sharing

We may share your personal data with:

  • Service Providers: Trusted third parties who provide services on our behalf, such as website hosting, booking system providers, or email marketing platforms. These providers are only given the information they need to perform their specific services and are required to keep your information secure.
  • Legal and Regulatory Authorities: When required by law, court order, or to protect our rights, property, or safety, or the rights, property, or safety of others.

We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

 

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. This includes using secure servers, encryption for sensitive data, and strict access controls for our staff.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymise it.

 

8. Your Rights

Under UK data protection law, you have important rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to correct any inaccurate or incomplete data we hold.
  • Deletion: Request that we delete your personal data in certain circumstances.
  • Objection: Object to our processing of your personal data where we are relying on a legitimate interest.
  • Restriction: Request that we restrict the processing of your personal data in certain situations.
  • Portability: Request the transfer of your data to another organisation in a structured, commonly used, machine-readable format.
  • Withdrawal of Consent: Withdraw your consent at any time where we rely on your consent to process your data.

To exercise any of these rights, please contact us using the details provided below.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we encourage you to review this policy periodically.

 

10. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Homestead Lake Country Park Thorpe Road (B1033) Weeley Essex CO16 9JN

Enquiries: 01255 833933 Email: enquiries@homesteadlodges.co.uk